Careers

Department: Programs
Location: US Remote (Detroit, Michigan preferred)
Employment Type: Full-time

The Role

We are looking for an experienced Program Manager to lead HDF’s global food security, emergency response and seasonal portfolio. This role leads HDF’s first response in a crisis and moves families, phase by phase, from relief toward recovery. The portfolio covers food parcels and hot meals, emergency relief, disaster preparedness, and seasonal programs including Ramadan, Zakat al-Fitr, Qurbani and winter relief.

Key Responsibilities

Program leadership and strategy

• Lead the strategic direction of the food security, emergency and seasonal portfolio, including annual plans, country priorities and program targets aligned with HDF’s Global Program Strategy.
• Set and maintain one standardized approach to emergency response across every region, with room for regional and cultural differences.
• Set program standards and guidelines, including food parcel composition, meal quality and beneficiary selection.
• Oversee needs and market assessments and use findings to guide program design and country allocations.
• Identify new program opportunities, partners and countries of operation, and present recommendations to the Director of Programs.

Food security

• Oversee food security projects across multiple countries, including food parcels and hot meals, ensuring activities follow approved workplans and donor requirements.
• Ensure regular access to food for every community HDF serves in a disaster zone, delivered on time, with dignity, and at consistent quality and value across countries.
• Prioritize local purchasing so food spending strengthens the community’s own economy wherever quality and availability allow.

Emergency preparedness and response

• Lead HDF’s emergency preparedness, including a standardized global disaster preparedness plan, resources stocked ahead of likely disasters, and a ready list of volunteers and medical professionals, with those relationships actively managed.
• Lead HDF’s response when emergencies occur: rapid needs assessments, response plans, and the launch of emergency appeals with Digital, Events and Fundraising.
• Work with regional teams to mobilize implementing partners and relief items (food, water, hygiene kits, shelter materials and non-food items), with regional teams leading on the ground.
• Own emergency response tools, including pre-qualified partner lists, standard item specifications, cost estimates and response templates.
• Apply the phase-based approach: plan from the first day for the transition from relief to recovery, and bring other HDF programs in behind the response.
• Support relocation and migration pathways for displaced families who need to leave, working with international agencies and partners, and keep families together throughout.
• Provide timely situation reports and funding updates to leadership and donor-facing teams throughout each response.

Seasonal programs

• Lead the annual planning cycle for Ramadan, Zakat al-Fitr, Qurbani/Udhiya, Eid gifts and winter relief, from country allocations and pricing through distribution and reporting, with funding secured in advance wherever possible.
• Ground each seasonal project in what the community needs that season, taking account of the impact of natural and man-made disasters, rather than delivering a standard package.
• Find new ways to serve communities through each season, beyond what was done the year before.
• Approve distribution plans and timelines so seasonal items are delivered within the required religious and seasonal timeframes.
• Ensure Qurbani/Udhiya implementation meets Islamic requirements, including animal eligibility, timing of slaughter and distribution of meat to eligible recipients.
• Ensure Zakat and Zakat al-Fitr funds are allocated to eligible recipients in line with HDF’s scholar-reviewed zakat policy.
• Provide Digital, Events and Fundraising with approved country lists, unit costs and program information for each seasonal campaign, early enough to plan.

Revenue and program championship

• Meet with Digital, Events and Fundraising on a regular schedule as the named champion for this portfolio.
• Promote assessed needs in disaster zones on the website and in campaigns before the budget process, so the need drives the ask.
• Create a campaign and concept for each newly approved emergency as it arises.
• Review and approve content for donor reports, board updates and public communications; coordinate with Communications for stories and media assets.
• Support the Director of Trips Planning so trips connected to this portfolio are properly launched and generate revenue.

Grants, budget and standards

• Manage the portfolio budget; monitor spend and variances and work with Finance on financial reviews.
• Lead concept notes and proposal development (narratives, budgets, workplans) and due diligence for new partners and institutional donors.
• Ensure grant deliverables, reporting calendars and compliance requirements (including branding and marking) are met, and that completion reports are submitted on time in HDF’s standard format.

Monitoring, evaluation, accountability and learning

• Own portfolio indicators (for example households reached, meal quality, post-distribution satisfaction, families transitioned out of emergency support), data collection tools and dashboards.
• Oversee distribution monitoring and post-distribution monitoring, and act on findings.
• Lead after-action reviews following emergencies and seasonal campaigns, and share lessons across HDF programs and regions.
• Ensure beneficiary feedback mechanisms and safeguarding reporting pathways are in place, functioning and answered.

Risk, compliance and safeguarding

• Ensure adherence to organizational policies (AML/CFT, anti-bribery, sanctions screening, PSEA and safeguarding, child protection, data protection and PII) across the portfolio.
• Ensure food safety and quality standards are met, including supplier checks, storage conditions and expiry dates.
• Identify and manage program risks, including access, security and fraud risks, and escalate to the Director of Programs as needed.
• Represent HDF in technical working groups and coordination meetings relevant to the portfolio.

Team management

• Manage Program Specialists and other team members assigned to the portfolio, including work planning, supervision, coaching and performance reviews.
• Take up HDF’s manager and project-lead training, and make sure the team does the same.

Qualifications

Required

• Bachelor’s degree in international development, emergency management, food security or a related field.
• At least three years of experience in food security, emergency response or humanitarian programming, including at least two years managing staff.
• Experience managing multi-country budgets, grants and implementing partners.
• Understanding of Islamic giving, including Zakat, Sadaqah, Zakat al-Fitr and Qurbani/Udhiya requirements.
• Experience leading or supporting a rapid emergency response.
• Strong written and verbal communication skills in English, including the ability to write for donors and the public.
• Proficiency in Google Workspace, Microsoft Excel and Microsoft Word.

Preferred

• Master’s degree in a related field.
• Experience with an international NGO and familiarity with Sphere standards and humanitarian coordination systems.
• Experience with disaster preparedness planning, pre-positioning or volunteer roster management.
• Experience with market assessments, local procurement or cash and voucher assistance.
• Experience with mobile data collection, program dashboards or demand forecasting tools.
• Working knowledge of a language spoken in HDF’s regions of operation.

What We Offer

• Competitive nonprofit salary
• Medical, Dental, and Vision benefits
• Paid time off and Parental leave
• Remote flexibility
• Professional development opportunities
• A collaborative, mission-driven work environment

Department: Programs (Orphan Care Program)
Location:US Remote (Detroit, Michigan preferred)
Employment Type: Full-time

The Role

We are looking for a donor-focused Donor Relations OCP Specialist to own the sponsor experience of HDF’s Orphan Care Program (OCP). This role is the main point of contact for OCP sponsors. It manages sponsorship records, donor communications and child reporting, and helps grow and retain sponsorship so every child in HDF’s care has safety, shelter, education, healthcare and a mentor.

Key Responsibilities

Donor communication and support

• Serve as the primary point of contact for routine OCP donor inquiries related to sponsorships, program questions, donation amounts, cancellations, refunds and other sponsorship matters.
• Provide donors with accurate information regarding OCP, the sponsorship process, sponsorship amounts and their sponsored child, drawing on the OCP program standards (safety, shelter, education, healthcare, mentorship).
• Manage increased donor communication and follow-up after major fundraising events, campaigns and Ramadan.
• Ensure donor inquiries are addressed in a timely, professional and donor-centered manner, and manage approved special donor requests in coordination with the appropriate teams or partners.

Sponsorship growth, outreach and retention

• Conduct proactive donor outreach to strengthen relationships, engagement and long-term sponsorship retention.
• Track reasons for sponsorship cancellations, lapses or disengagement, identify re-engagement opportunities, and act on them.
• Monitor retention and growth trends, and recommend improvements to the donor experience.
• Support follow-up efforts that convert sponsorship commitments and pledges into active, ongoing sponsors.
• Coordinate donor touchpoints throughout the sponsorship lifecycle in collaboration with relevant teams.

Sponsorship management

• Manage donor-to-child sponsorship assignments for new and existing donors and maintain accurate records within the OCP platform.
• Process sponsorship changes, cancellations and applicable refunds in accordance with established procedures.
• Ensure donor and sponsorship changes are accurately reflected across relevant systems, and review records for accuracy.
• Work with the OCP Program Specialist so that every child in HDF’s care is listed and available for sponsorship on the website.

Offline donations and pledge processing

• Process eligible OCP donations received outside the standard donation platform, including stocks, donor-advised funds, checks, cash and other applicable donation methods.
• Process OCP pledge cards from fundraising events and campaigns, including verifying donor information, entering confirmed pledges, assigning sponsored children and following up on incomplete information.
• Ensure qualifying donations are properly associated with sponsored children and accurately recorded.

Individual sponsor reporting

• Manage the donor-facing side of individual child reporting and ensure approved reports are correctly associated with the appropriate sponsors.
• Coordinate with the OCP Program Specialist when reports are missing, incomplete or require additional information from the partner, and track timely distribution.
• Respond to donor questions regarding child updates, and pass any sponsor-raised concern about a child’s wellbeing to the OCP Program Specialist immediately for follow-up through OCP’s complaints and safeguarding channels.

Revenue and program championship

• Coordinate with Marketing, Digital, Events and Fundraising and Development on donor-facing communications, OCP events, pledge processing, sponsorship follow-up and post-event outreach.
• Keep the OCP one-page summary current and supply sponsor-ready content (child stories, program updates, numbers, needs) to Digital, Events and Fundraising every month, in line with child consent and dignity guidelines.
• Create OCP fundraising events within the OCP platform as needed, and support OCP-focused trips with the Director of Trips Planning.

OCP platform and process improvement

• Represent the sponsor experience in the requirements, testing and rollout of HDF’s OCP platform; coordinate routine donor-facing platform issues with IT and escalate broader or recurring system needs.
• Document and maintain standard operating procedures and workflows related to donor relations and sponsorship management.
• Identify recurring donor concerns, process gaps and opportunities to improve OCP donor and sponsorship processes, and propose solutions.
• Maintain appropriate confidentiality and responsible handling of donor and child information.

Qualifications

Required

• Bachelor’s degree in nonprofit management, communications, business administration, international development, public relations or a related field, or equivalent experience.
• At least two years of experience in donor relations, customer service, nonprofit operations, fundraising support, sponsorship programs or a related area.
• Strong written and verbal communication skills, with the ability to communicate professionally and compassionately with donors.
• Excellent organizational skills and attention to detail; ability to manage many donor requests, sponsorship records and competing priorities at once, including during high-volume periods.
• Comfort working with donor databases, CRM systems, sponsorship platforms and other digital tools.
• Proficiency in Google Workspace, Microsoft Excel and Microsoft Word.
• Ability to maintain confidentiality when working with donor and child information, and to recognize when an issue should be escalated.

Preferred

• Experience in a nonprofit or humanitarian organization, ideally with child sponsorship programs.
• Familiarity with Islamic giving, including Zakat and Sadaqah, and with the Muslim donor community.
• Experience contributing to platform or CRM requirements, testing or rollout.
• Experience analyzing retention data or using reporting tools to spot trends.
• Working knowledge of Arabic or another language spoken by HDF’s donor community or regions of operation.

What We Offer

• Competitive nonprofit salary
• Medical, Dental, and Vision benefits
• Paid time off and Parental leave
• Remote flexibility
• Professional development opportunities
• A collaborative, mission-driven work environment

Department: Development, Donor Success

Location: Michigan preferred (HQ). Remote possible with travel to HQ at least once a month and an extended stay during Ramadan.

Employment Type: Full-time

The Role

We are looking for a builder with a hospitality heart to lead HDF’s Donor Success team. This role builds the team and systems behind every donor interaction: answering and calling donors, designing the experience that keeps them giving, keeping donor data and gifts accurate, and equipping HDF’s fundraisers. It leads a team of five, shapes donor service on HDF’s new Salesforce system, and owns HDF’s high seasons, including Ramadan, Dhul Hijjah and year-end.

Key Responsibilities

Lead and grow the Donor Success team

• Manage the Donor Experience Specialist, Donor Data Specialist, Imports and Donor Support Specialist, a new Matching Gifts Specialist, and part-time support.
• Hire, onboard, and develop the team. Set clear roles, service standards, and weekly priorities.
• Coach for ownership and judgment. Build a team that spots problems before donors or fundraisers do, and runs well without you in the room.

Run the front line

• Own every inbound donor call, email, and support ticket. Set response-time and resolution standards, and meet them.
• Build and lead an outbound calling program that closes gifts: calling donors during high giving seasons, promoting events, recovering failed and declined transactions, and re-engaging lapsed donors. Design the program, recruit and train callers, set targets, and coach the team to ask with confidence.
• Write the scripts, templates, and escalation paths that make every conversation accurate, warm, and consistent.
• Personally handle sensitive donor situations: errors, complaints, major donors, and gifts made in grief or remembrance.
• Turn every interaction into a chance to deepen the relationship, not just close the ticket.

Design the donor experience

• Build and run the donor journey: first-gift welcome, gratitude calls to new donors, recurring donor care, milestone recognition, and lapsed donor reactivation.
• Make receipts, acknowledgments, and impact updates timely, accurate, and personal.
• Bring hospitality into every touchpoint. Find the small, unexpected moments that make donors feel known.
• Gather donor feedback and use it to fix what frustrates donors and strengthen what keeps them giving.

Own donor data, gift accuracy, and matching gifts

• Serve as the business owner of donor records, gift processing, and stewardship workflows in Salesforce.
• Own data quality: clean records, merged duplicates, accurate imports, and correct designations, including Zakat, Sadaqah, and restricted gifts.
• Oversee HDF’s matching gift program, run day to day by the Matching Gifts Specialist: screen gifts for employer match eligibility, help donors submit match requests, track every request through to payment, and grow matched dollars year over year.
• Enforce processing controls: individual review of every check, sign-off on completed gifts, and second confirmation before acting on anything marked as processed.
• Partner with Compliance on consent, privacy, and texting rules (TCPA) before any new channel goes live.

Equip the fundraisers in the field

• Act as the backbone for HDF’s regional development, major gifts, and national events teams, delivering donor lists, gift histories, event follow-up, and donor issue fixes fast and right.
• Build simple, reliable request routing so fundraisers know where to go and what to expect.
• Give fundraisers the donor insight they need before every visit, call, and event, and handle follow-up after.
• Track what fundraisers ask for most and turn repeat requests into self-serve tools and reports.

Set the standard and deliver at peak

• Define what Donor Success means at HDF, write it down, and train staff across departments to meet it.
• Own HDF’s high seasons from A to Z: Ramadan, Dhul Hijjah, and year-end campaigns, covering staffing, scripts, systems, gift processing and receipting, outbound calling, fundraiser support, and stewardship. Bring the same readiness to emergency appeals.
• Own year-end tax receipts from A to Z: data checks, designation and Zakat accuracy, production, delivery by the end of January, and follow-up on donor questions and corrections.
• Work hand in hand with development, marketing, operations, tech, programs, and finance on donor communications, processes, Salesforce and payment systems, impact updates, reconciliation, and restricted and Zakat funds.
• Report to leadership on retention, service quality, and what donors are telling us.

Qualifications

Required

• 7+ years in donor relations, donor services, advancement services, or customer success, with 3+ years leading a team.
• A track record of building teams, processes, and systems that measurably improved retention, service quality, or data accuracy.
• Deep experience with gift processing, receipting, and donor database management at scale, including peak-season volume and year-end tax receipts.
• Hands-on Salesforce experience (NPSP or Nonprofit Cloud strongly preferred), including building reports and shaping workflows.
• Experience supporting frontline fundraisers or sales teams, and working across marketing, operations, tech, finance, and program teams to solve donor issues.
• Deep outbound calling experience, including building or scaling a calling program, hiring and training callers, and growing gifts closed and dollars raised.
• Strong phone presence and clear, warm writing.
• Bachelor’s degree or equivalent professional experience.

Preferred

• Experience at a faith-based or humanitarian nonprofit.
• Understanding of Islamic giving, including Zakat, Sadaqah, Sadaqah Jariyah, Qurbani, and Ramadan giving patterns.
• Experience leading a CRM migration or major system rollout.
• Experience with Zendesk or similar support platforms, and with email and SMS donor journeys.
• Experience running a corporate matching gift program or using a matching gift platform such as Double the Donation.
• Working knowledge of donor consent and privacy rules, including TCPA.
• CFRE, CFM, or a comparable credential.

What We Offer

• Competitive nonprofit salary
• Health insurance (after probation period)
• Generous paid time off
• Remote flexibility
• Professional development opportunities
• A collaborative, mission-driven work environment

Department: Programs
Location: US Remote (Detroit, Michigan preferred)
Employment Type: Full-time

The Role

We are looking for an experienced Program Manager to lead HDF’s global WASH (clean water, sanitation and hygiene) and Shelter and Infrastructure portfolios. This role gives families the clean water, sanitation and safe shelter they need to live with dignity, with a focus on the displaced communities HDF serves. It also leads HDF’s construction arm, building clinics, classrooms and facilities for other HDF programs. This USA-based role owns strategy, technical standards, quality and funding across the portfolio, and manages the WASH & Shelter Program Officer and WASH Program Specialist.

Key Responsibilities

Program leadership and strategy

• Lead the strategic direction of the WASH and Shelter and Infrastructure portfolios, including annual plans, country priorities and program targets aligned with HDF’s Global Program Strategy.
• Oversee WASH and shelter needs assessments so they run ahead of the annual budget process and budgets are built on assessed needs.
• Set priorities across the three fronts of the shelter program: improving conditions where displaced families live, upgrading families to the next phase of shelter, and community infrastructure for stabilized communities.
• Identify new program opportunities, partners and countries of operation, and present recommendations to the Director of Programs.

WASH

• Oversee wells and boreholes, water trucking, water networks and storage, sanitation units and hygiene promotion, from site selection and design through handover.
• Set technical standards for siting, surveys, drilling, water quality testing and sanitation design, in line with national standards, WHO guidelines and Sphere.
• Make sure every water point is tested before handover and has a plan for operation, maintenance and post-handover checks that it is still flowing.
• Make sure every displaced community HDF serves has clean water, sanitation units and hygiene kits, in coordination with Emergency Response and Education.

Shelter, infrastructure and construction

• Oversee emergency shelter, micro homes, home renovations and community infrastructure (water, sanitation, schools, clinics).
• Lead HDF’s construction arm: plan, budget and deliver construction for other HDF programs, such as clinics for Health, classrooms for Education and facilities for Orphan Care, on those programs’ timelines.
• Approve designs, bills of quantities and construction plans; oversee contractor selection, tendering and contracts in line with HDF procurement policy.
• Lead the shelter side of emergency responses, including tents and shelter kits, with the Emergency Response team.

Working with regions and partners

• Serve as the responsive USA point of contact for regional teams, implementing partners and contractors; hold scheduled check-ins, track action items and escalate risks.
• Assess partner and contractor technical capacity, and lead capacity-strengthening plans so that more delivery and decision making sits locally each year.
• Negotiate and approve partnership agreements, workplans and budgets in line with HDF policies.
• Maintain program files, SOPs, partnership agreements, contractor records and procurement trackers.

Revenue and program championship

• Meet with Digital, Events and Fundraising on a regular schedule as the named champion for WASH and shelter.
• Showcase assessed needs and projects on the website and in campaigns ahead of the budget process, presenting pricing and statistics in line with marketing guidelines, and make sure projects are capped once their target is reached.
• Draft, review and approve WASH and shelter content for donor reports, well and project completion reports, board updates and public communications, with the Special Cases and Storytelling team.
• Support the Director of Trips Planning so WASH- and shelter-focused trips are properly launched and generate revenue.

Grants, budget and standards

• Manage the portfolio budget; monitor spend rates and variances and work with Finance on monthly financial reviews and corrective actions.
• Lead concept notes and proposal development (narratives, budgets, workplans) and due diligence for new partners and institutional donors.
• Ensure grant deliverables, reporting calendars and compliance requirements (including branding and marking) are met, and that completion reports are submitted on time in HDF’s standard format.

Monitoring, evaluation, accountability and learning

• Own portfolio indicators (for example water points completed and still functioning, people with access to safe water, sanitation units built, shelters completed, facilities handed over, families moved to the next shelter phase), data collection tools and dashboards.
• Oversee monitoring and site visits, including partner reports, photos and GPS-verified progress, and act on findings.
• Ensure feedback mechanisms for communities and safeguarding reporting pathways are in place, functioning and answered.
• Compile lessons learned and after-action reviews; lead learning briefs and best-practice guides so lessons are shared across HDF programs and regions.

Risk, compliance and safeguarding

• Ensure adherence to organizational policies (AML/CFT, anti-bribery, sanctions screening, PSEA and safeguarding, child protection, data protection and PII) across the portfolio.
• Manage construction and procurement risk, including contractor vetting, transparent tendering, site safety and environmental impact.
• Conduct compliance spot-checks and documentation audits; identify and manage program risks and escalate to the Director of Programs as needed.

Team management

• Manage the WASH & Shelter Program Officer and the WASH Program Specialist, including work planning, supervision, coaching and performance reviews.
• Support training events, workshops and webinars across time zones.

Qualifications

Required

• Bachelor’s degree in civil or environmental engineering, water resources, construction management, international development or a related field.
• Three to five years of experience in WASH and/or shelter or construction programming, including at least two years managing staff.
• Proven experience managing water well or borehole projects, water supply and sanitation systems, and shelter or building projects.
• Experience managing multi-country budgets, grants, implementing partners and contractors, including tendering and contract management.
• Strong written and verbal communication skills in English, including the ability to write for donors and the public.
• Proficiency in Google Workspace, Microsoft Excel and Microsoft Word.

Preferred

• Master’s degree in a related field.
• Experience with an international NGO, and familiarity with Sphere standards and WASH and Shelter Cluster coordination.
• Experience with water quality testing, hydrogeological surveys or sanitation design.
• Experience supporting displaced communities, camps or informal settlements.
• Experience with mobile data collection, mapping tools or remote monitoring of infrastructure.
• Working knowledge of a language spoken in HDF’s regions of operation.

What We Offer

• Competitive nonprofit salary
• Medical, Dental, and Vision benefits
• Paid time off and Parental leave
• Remote flexibility
• Professional development opportunities
• A collaborative, mission-driven work environment